Customer information Management System英文的,帮忙翻译一下

Customer information Management System英文的,帮忙翻译一下
四、系统设计
1.总体设计
(1)市场需求分析
现行的CRM软件还处于起步阶段,功能模块结构不尽相同,但是其基本的需求是一样的,其主要技术需求应包括四个方面.
①信息分析能力.CRM有大量客户和潜在客户的信息,企业应该充分的利用这些信息进行分析,使得决策者掌握的信息更加完全,从而能及时的作出决策.良好的商业情报是企业成功的一半.
②对客户互动渠道进行集成的能力.对多渠道进行集成与CRM解决方案的功能部件的集成是同等重要的.不管客户是与企业联系还是与销售人员联系,于客户互动都应该是无缝的、统一的、高效的.同一的渠道还能带来内部效益的提高.
③建设集中的信息仓库的能力.采用集中化的信息、实时的客户信息,可使各业务部门和功能模块间的信息能统一起来.
④对工作流进行集成的能力.工作量是指把相关文档和工作规则自动化安排给负责特定业务流程中特定步骤的人.CRM解决方案应具有较强的功能,为跨部门工作提供支持,使这些工作能动态的、无缝的集成.
(2)开发设计思想
①系统设计要遵循标准化、通用化、模块化的原则.
②系统应具有良好的安全保密性和较高的可靠性.
③操作方便,人机界面友好.
④代码具有良好的可读性,方便以后修改和功能扩充.
系统的设计思路是把整个系统按照实现模块进行分解,利用C#.NET进行编程根据其具体要求可以确定系统的基本功能模块.在整个客户管理系统中我主要负责事物计划,出差管理,客户信息,行政地区.
2.详细设计
(1)系统功能模块的划分如图
(2)系统部分功能模块的介绍
本系统需要完成的功能主要有以下几点:
出差计划与实施:基本信息包括出差人姓名,出差人编号,出差目的地,出差主题,出差计划内容,出差记录明细,执行时间与返回时间,出差计划的相关计划,出差记录列表等.出差计划与实施版块主要的作用是用与管理公司人员外出访问客户的.其中包括详细的出差计划内容,出差记录列表,和出差的相关事务列表.
报销单管理:基本信息包括报销单组列表,报销人姓名,报销金额,报销方式,报销单创建人等.该版块的主要作用是对公司人员在出差过程的相关业务开销和旅途开销进行统一的核对与管理,其中具体有员工自己填写的报销单组列表,其中包括相关的发票具体内容和其所对应的项目花费,在由员工提交报销单后由管理员用户对报销单进行审核,通过则给与相关的花费报销,不通过则不给与报销.
行政地区管理：基本信息包括行政级别,地名,地区名称,简称,备注等等.在本版快能查看到事物计划,出差计划,客户关系等相关内容.这个功能模块主要是对公司所涉及到的行政地区进行统一的管理与查询.主要侧重在查询方面.
事务计划及实施:在该版块可以看见事务的详细列表,可以查看详细的事务内容,包括事务主题,事务编号,事务类别.联系人,联系人电话,事务计划内容等等.该模块主要的用处是预先计划事务,制定事务.
五、国内外的现状

Four,system design
　　1.Design
　　(1) Analysis of market demand
　　Existing CRM software is still in its initial stage,the structure of different functional modules,but their basic needs are the same,the main technical requirements should include four aspects.
　　① information analysis.CRM has a large number of clients and potential clients of the information,enterprises should make full use of the information for analysis,making policy makers more complete information available,enabling timely decision-making.Good business intelligence is half the battle.
　　② channels of integrated customer interaction capabilities.Integration of multi-channel CRM solutions with the features of the integration are equally important.Enterprises regardless of contact with customers or contact with the sales staff in customer interaction should be seamless,unified,and efficient.Brought about by the same channel can improve the internal efficiency.
　　③ Construction centralized information storage capacity.The use of centralized information,real-time customer information will enable the various business units and functions of information between modules can be unified.
　　④ of integrated workflow capabilities.
　　Workload refers to the rules of the relevant documents and work arrangements for automated business processes for specific steps in a particular person.CRM solutions should be a strong function of inter-departmental working to provide support so that the work can be dynamic,seamless integration.
　　(2) the development of design thought
　　① want to follow the standardization of system design,general,and the modular principle.
　　② system should have good security and higher reliability.
　　③ easy,friendly man-machine interface.
　　④ good code readability,to facilitate future modification and expansion.
　　System design is to realize the whole system in accordance with the decomposition of modules,using C #.NET program to determine the specific requirements in accordance with its basic functions of system modules.Customers in the entire management system is mainly responsible for things in my plans,business management,customer information,administrative areas.
　　2.The detailed design
　　(1) the delineation of functional modules of the system in Figure
　　(2) systems introduce some functional modules
　　The system functions necessary to complete the following points:
　　Business planning and implementation of:basic information,including business name,business people ID,travel destinations,travel theme,business plan,details of business records,the implementation of time and return time and travel plans to the relevant plan,a list of such business records.The implementation of business plans and the role of the main sections are used to go out and management of company personnel visit the customer.Including a detailed business plan,a list of business records,and a list of travel related services.
　　Claims Management:basic information,including group claims a list of names of people for reimbursement,reimbursement rates,reimbursement methods,such as the creation of the claims.The main function of the section of the company are in the business process-related business expenses and travel expenses for the reconciliation of unity and management,there is one of the specific employees to fill out a list of the claims group,which includes the specific content of the relevant invoices and their corresponding project cost,in the claims submitted by its employees after the claims administrator for the user to examine and approve the grant-related expenses for reimbursement,claims do not pass are not given.
　　Administration district management:Basic level administration information including names,place names,or,Notes and so on.Excerpts can be read quickly in the scheme of things,business plans,customer relations and other relevant content.The function modules are the company mainly involved in areas of administration management and a unified query.The main focus in the inquiries.
　　Service planning and implementation:in the view can see a detailed list of services,you can view details of the Service,including the subject matters,the Panel ID,the types of business.Contact,phone contact,plan the content and so on.The main usefulness of the modules are pre-planned services,the development of services.
　　Friday,the status quo at home and abroad