英语比较好的,帮忙针对下面这封投诉信,写一封道歉信,200词左右!

英语比较好的,帮忙针对下面这封投诉信,写一封道歉信,200词左右!
I am writing to complain about the terrible organization of a holiday recently booked with Med Tours.
My wife and I had chosen to stay in Bugibba,Malta from 19-26 May (ref:BMT 532) in order to celebrate our wedding anniversary together in peaceful and relaxing surroundings.
Our troubles began at the airport where our outward flight was delayed for over four hours.The check-in staff were unhelpful and there was no representative from Med Tours present to help deal with the situation.We finally took off at 3:15 pm and eventually arrived at the hotel in the evening,tired and frustrated with having wasted the first day of the holiday.
The hotel was reasonably comfortable but the food lacked variety and the service was poor.Although advertised as ‘a stone’ s throw from the beach’,the hotel is in fact situated on the other side of a busy main road and is at least 20 minutes’ walk away.The shops in the resort were crowded and expensive and there were a lot of noisy roadworks in the town.
Last but not least,the return flight was scheduled for 9:10 am which meant having to leave the resort at dawn to get to the airport on time.As a result,the stay is certainly not seven days as advertised and certainly cannot be described as ‘a haven of peace and tranquility’.I am therefore looking for compensation for the inconvenience and distress of a ruined holiday.
Yours faithfully,
Arthur Grundy

Dear Arthur Grundy,
I 'm sorry to hear this news.
As for the delay beofore depature at the airport,I want to explain it,because flight delay is a universal problem due to weather or other cases.It is force majure,we can't control it and deal with it.So the only thing we can do at that time was to expalin the reason to you and make you calm down,maybe I do not so good on this aspect,I really feel sorry about it.
And for hotel,as we all know,the price of commodities in tourism city is not cheap,and the hotel's food is based on local favoviates,and guests are from all around the world,so it is hard to take after everyone's favoriate,so I hope you can understand.
For tour tourism,the first day and last day are all on flight,Almost every tour is this,maybe I didn't say the schedule to you detailed enough.Please allow me to show sorry for you again.
Very thanks for your feedback,We will improve this aspacts based on your letter.And hope you can take part in our other tours in the future,If you come to our tour,I will give a discount next time.
yours sincerely,
XXX