Conflict,like stress,is a natural phenomenon when people int

Conflict,like stress,is a natural phenomenon when people interact.Conflict in some form is always present；however,it is not always negative.Conflict can be positive,for example,when you and your colleagues try to select the best possible alternative to a problem.However,much more attention is given to the negative aspects of conflict.
Conflict occurs when we fear the unknown.This can be very simple:someone says something in a tone of voice different from our expectations,which raises questions in our mind as to what the real meaning might be.Of course conflict can,and does,occur in much more serious circumstances.
Your ability to detect and understand conflict will place you in a better position to control the situation.Conflict is often categorized in three stages.Stage one is the day-to-day irritations (恼人的事) that require minimal coping strategies.Stage one conflict is real but low in intensity.The intensity can increase if irritations increase and no solution is found.
Stage two is teached when the parties become competitive.Each person protects his self-interest and fears loss of face.The win-lose attitude becomes integrated with the problem.
Stage three is reached when the objective changes from wanting to win toward wanting to hurt the other party.This stage can be explosive because other people are drawn into the conflict and sides are chosen.Problem solving is no longer a realistic method of resolution.
By understanding the three stages of conflict,it will be easier for you to handle the day-to-day situations to which you are exposed.You will also be able to detect potential conflict between others in which you do not want to get involved.
11.Conflict is ________.
[A] paid attention to because it is negative
[B] only positive when occurring between colleagues
[C] universally present in human interactions
[D] similar to stress in every aspect
12.Stage two conflict is different from stage one conflict in that ________.
[A] it is caused by daily disputes
[B] it is low in intensity
[C] it takes a form of competition
[D] it always leads to loss of face
13.The third stage can be explosive because ________.
[A] quarreling becomes inevitable
[B] it is no longer a conflict between two individuals
[C] people begin to hate each other
[D] no solution is possible
14.The ability to identify conflict ________.
[A] can help you make good use of conflict
[B] enables you to win every competition
[C] can prevent conflict from occurring
[D] can help you deal with the situation better
15.The conflict between a student and his roommate caused by different living habits is an instance of ________.
[A] stage one conflict
[B] stage two conflict
[C] stage three conflict
[D] none of the above

C C D D A