英语翻译1.负责海运科的日常管理工作,向经理汇报.2．制定规范客户服务作业流程,监督客户服务制度的执行；负责本部门下属的

英语翻译
1.负责海运科的日常管理工作,向经理汇报.2．制定规范客户服务作业流程,监督客户服务制度的执行；负责本部门下属的绩效考评； 3．负责对本部门客服人员进行培训,全面提高客户服务的效率和水平； 4．与客户进行沟通,及时掌握客户需要,了解客户状态；定期拜访客户,对客户信息的搜集； 5．定期对客户档案进行分析、整理,提供销售分析数据,展开部门间的协作； 6．维护客户关系,解答客户咨询.7．处理客户投诉,协调内外资源,解决客户需求,并及时上报,反馈.8．为国内外客户和国外同事提供进出口方面的业务咨询与反馈.

1. 负责海运科的日常管理工作,向经理汇报.
I was responsible for the daily operations of Ocean Freight department and reported to the Manager
2．制定规范客户服务作业流程,监督客户服务制度的执行；负责本部门下属的绩效考评；
I prepared a SOP for client service work and oversaw client service performance; I was responsible for evaluating the work performance of my colleagues in my department.
3．负责对本部门客服人员进行培训,全面提高客户服务的效率和水平；
I was responsible for training the client service team to comprehensively enhance its efficiency and work performance.
4．与客户进行沟通,及时掌握客户需要,了解客户状态；定期拜访客户,对客户信息的搜集；
I communicated with clients to understand their needs and visited them regularly to gather client information.
5．定期对客户档案进行分析、整理,提供销售分析数据,展开部门间的协作；
I conducted routine analysis and sorting of client archive. Based on these work, I was able to provide reliable sales analysis data, which helped to enhance inter-department cooperation.
6．维护客户关系,解答客户咨询.
I maintained positive relations with clients. I offered feedback for clients on their enquiries.
7．处理客户投诉,协调内外资源,解决客户需求,并及时上报,反馈.
I handled client complaints, coordinated both internal and external relations to maximize our work in meeting clients needs. Meantime, I was able to provide updates on our work to related parties both inside and outside the company.
8．为国内外客户和国外同事提供进出口方面的业务咨询与反馈.
I provided insights of the import/export business for our colleagues and clients.