题文答案题文完形填空.     I consider myself someth

题文答案题文完形填空.     I consider myself something of an expert on apologies.A quick temper has   1    me with plentyof opportunities to make them.In one of my earliest   2   ,my mother is telling me,"Don't watch the   3  when you say 'I'm sorry'.Hold your head up and look the person in the   4   ,so he'll know you   5  it."     My mother thus made the key point of a (an)   6    apology:it must be direct.You must never  7   to be doing something else.You do not   8   a pile of letters white apologizing to a person    9    inposition after blaming him or her a mistake that turned out to be your   10    .You do not apologize to a hostess (女主人),whose guest of honor you treat   11    ,by flowers the next day without mentioning your bad   12   .     One of the important things you should do for an   13   apology is a readiness to   14    theresponsibility (责任) for our careless mistakes.We are used to making excuses,which leaves no   15   for the other person to   16    us.Since most people are open-hearted,the no excuse apology leavesboth parties feeling   17   about themselves.That,after all,is the  18   of every apology.It  19  little whether the apolagizer is wholly or only partly at fault:answering for one' s   20    encourages others to take their share of the blame.剩下的打不下了,原文百度一下吧,

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