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英语翻译However,simple words do not mean a simple mind.Many adul

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英语翻译
However,simple words do not mean a simple mind.Many adults have mature,complex thoughts.But those thoughts come out garbled and too simple because of a small vocabulary.They have no choice but to use the same words to express too many different kinds of thoughts.Result:poor communication.As Mark Twain put it,the difference between the right word and the almost right word is the difference between the lightning bug and the lightning.These adults with small vocabularies just cannot express fine shades of meaning.They may have,however,as much depth and insight as their more well-spoken friends.
Don’t bother explaining that half the staff is out with the flu.Well-intentioned though they may be,
such explanations usually add to the complainer’s anger because they come across as excuses.
Avoid explaining in detail what went wrong.Instead,agree,apologize and then move on to what can
be done about it.Simply say:“You’re right.I’m sorry you haven’t received it yet.If I can have your
name and address again,I’ll personally put it in the mail to you today.”
但是,简单的词汇并不意味着简单的头脑.许多成人都有成熟复杂的思想.只是由于词汇量小,那些思想呈现得混乱而且太简单.他们不得不用相似的词汇表达各种不同的观点,除此之外别无他法.如马克吐温所说,正确的词汇与几近正确的词汇,此二者之间的差异就像萤火虫与闪电之间的差异.这些词汇量小的成人只是不能很好地表达不同词意间的差别.然而,他们可能与他们更善于言辞的朋友一样,有着相同的深度和洞察力.
不要费事去解释为何半数员工都带着流感出去.你可能是出于好意,但是此类的解释通常只会让抱怨者更加愤怒——因为这会让他们觉得是在找借口.避免详细解释哪里出错了.相反,要同意他们的意见,道歉,然后转移到可以对此做什么的问题上来.简单地说:“您是对的.很抱歉您还没有收到它.如果您能再次告诉我您的姓名和地址,我会在今天,亲自把它放进您的邮箱里.”